| Customer Service - FAQ
BudgetPackaging.com backs all purchases with our 100% Satisfaction Guarantee. Our mission is to provide the finest and largest selection of Packaging and Janitorial supplies in the United States at the lowest prices anywhere! Just give us a call and we'll beat any price!
Simply put, our goal is to provide quality Packaging and Janitorial products at the lowest prices with superior customer service. Now you can shop in confidence with our
30-Day Price Guarantee. We are so confident we have the lowest prices we'll stand behind it for a full 30 days after you receive your products! How do we offer such a
guarantee? Simply stated..We have the lowest prices online and are committed to offering the best service at the lowest prices!
Contact us at Sales@BudgetPackaging.com
Customer Service
How much is shipping?
We are happy to provide free shipping on all orders above $199.00 within the continental U.S(Alaska & Hawaii Excluded). Orders under $199 are charged a modest $9.99 shipping charge. There are no other hidden charges. Orders outside the 48 states, please email us for a quote. Since we offer our lowest price guarantee & 30-day price protection, please note when price-comparing that our orders above $199 include free shipping. We are commited to offering the lowest prices on the internet
How do I place my order online?
Your Order may be completed online by simply clicking the "Add to Cart" button next to the item you wish to order. Your order will be placed on a secure server requesting your confidential shipping and credit card information. We will process your order immediately. The secure server will protect and scramble the shipping and credit card number with Industry-Standard SSL encryption technology. Your privacy and security is our top priority.
Can I order by phone or fax?
Sure! If you are not comfortable with our secure online ordering, please feel free to order by phone or fax. Customer service representatives will be available from Monday to Friday, 9am to 5pm Eastern Time (excluding holidays).
Phone Order : (888) 753-6824 or (631)753-6824
Order by fax: (631) 753-6822
How can I pay for my order?
BudgetPackaging.com accepts Visa, Mastercard, Discover, American Express, Diners Club, checks & money orders. Your card will not be billed until your order ships out. However, the exception is orders that ship direct from our manufacturer are charged only if item is in stock. They usually arrive within 7 days.
Can I pay for my order by personal check or money order?
Yes! BudgetPackaging.com accepts Money Orders & Personal Checks. All personal checks will need to clear before merchandise will be shipped. If you would like to pay by check, please contact us via phone, fax or email with your order. Your check can be mailed to the following address:
Budget Supply.com ,Inc.
170-03 Central Ave
Farmingdale, N.Y 11735
NOTE: Please write the order number on the check. The order number will be assigned to you after checkout.
Do you charge sales tax?
There is no sales tax collected on any order shipped outside of N.Y State. Budget Supply, Inc. will collect an the appropriate sales tax for orders shipped within N.Y State. In the N.Y.C area this is 8.65%. This will be added to your final total. Tax Exempt Organizations should fax resale certificates after placing your order
How does the 30-Day Price Guarantee Work?
We are confident you will find our prices to be extremely competitive. However, if you happen to come across a lower price somewhere else we will beat any advertised price in the USA for the Exact same item and model number you purchased. We will provide a credit of the price difference plus $1. The price we are beating will be determined by calculating all shipping costs. All requests should be faxed with a copy of the advertisement faxed to our attention along with your order number. We reserve the right to check & verify the advertised price.
What is your return, exchange & refund policy?
If you are not completely satisfied with your purchase you may return the item in its original package within 14 Days for an exchange or a refund. The 14 days begins from the day delivery was made. Refunds are less the shipping charges to the ship to address and less to the return to address(Two shipping rates will be charged.)If free shipping was offered our actual shipping costs will be charged to and from the ship to address. To return an item just email or call us to receive a Return Authorization Number(RMA). There will be a 30% restocking fee on sheds and a 20% restock fee on all other returns. Shipments without Return
Authorization, or assembled items will not be accepted for return. Shipments returned out of their original boxes will be charged an additional 20% on return.
What is the cancellation policy?
Your Order may be cancelled before the items have been shipped from our warehouse. A cancelation number will be issued. Orders that are not canceled, or if an order is refused by the customer at delivery, it will be subject to all actual shipping fee's. This also applies to orders where the customer is not home at the time of delivery and the package is returned to our company.
How long will it take to receive my order?
We ship UPS Ground for most items. Larger items or multiple quantity orders that qualify will ship via Truck. Some New York Tri-State orders may ship via our own truck. Please note that trucking companies are curb side delivery & you should have help available when the truck arrives. Please inspect items for damages before signing. Delivery to your door may be available for an additional fee. In Stock items usually ship out of our warehouse within 48 hours. Arrival may vary based upon the shipping carrier & your city in the USA. We will notify you promptly if an item is out of stock. In this event we will offer an approximate in stock date which may be subject to change. Your credit card will never be billed until we ship.
What about delivery confirmation?
We will send tracking numbers via email or thru our automated e-mail system. This will allow you to track the package to your door and estimate arrival. You will receive a phone call for large items that ship via LTL Truck to work out shipping details.
What about international delivery?
We will ship throughout the world through UPS Worldwide Express and Expedited Service. Please contact us for shipping quotes. Credit cards may be refused for international orders & may require payment via certified check or money order payable in U.S funds.
Will my item look exactly like the picture?
Budget Supply.com,Inc. makes every effort to provide high quality images to assist you in choosing an appropriate product. However, please note images may vary in color depending on your monitor settings. If exact color is critical we recommend contacting us & we will try to describe the specific colors. We are not responsible for any variation in colors and refunds requests for this reason are subject to all of our return policies.
Questions? Email us at Sales@Budgetpackaging.com
Notice: Acceptance of Terms of Use of this Site is subject to certain Terms of Use, which constitute a legal agreement between you and Budget Packaging. By using this Site, you acknowledge that you have read, understood, and agree to be bound by the Terms and Use. Please note that these market prices are subject to change without notice. Please review the Terms of Use; and if you do not agree to the terms, do not use this Site.
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